Recover delivery.
Scale services.
Use AI to improve execution.
Senior executive operator across Delivery, Customer Success, and Professional Services. I help complex B2B technology organisations regain control of critical programmes, build scalable operating models, and use AI as targeted leverage where it improves real execution.
Florence-based, Europe-facing executive with 20+ years across enterprise SaaS, regulated financial services, and global delivery organisations — 10+ years at Backbase in Delivery and Customer Success leadership across EMEA, India, and LATAM.
One profile. Three ways to engage.
Same executive depth, applied at the cadence that fits your business.
Permanent executive leadership
Full-time leadership of a Delivery, Customer Success, or Professional Services organisation — with the operating model, customer relationships, and AI-enabled transformation owned end-to-end.
Interim & fractional operator
Temporary executive leadership for delivery recovery, CS/PS operating-model redesign, services scaling, and AI-enabled delivery transformation.
Targeted advisory
Programme recovery reviews, delivery governance audits, account-escalation support, and AI-enabled workflow design — delivered as a specific output.
Where senior intervention compounds.
Four areas where executive depth changes outcomes, not slides.
Delivery recovery
Bringing red programmes back to predictable execution without burning trust with the customer or the board.
- Stabilisation in first 30 days
- Scope & expectation reset
- Evidence-based escalation
CS & PS operating models
Designing services and customer-success organisations that scale without losing margin or quality.
- Capacity & utilisation
- Governance cadence
- Presales / SOW alignment
AI-enabled delivery
Applying AI where it changes delivery economics — requirements quality, backlog readiness, documentation, and reuse.
- Backlog readiness uplift
- Acceptance criteria quality
- Human-in-the-loop governance
Executive stakeholder governance
Running the executive layer of delivery — board reporting, escalation, and accountable decision-making.
- Steering committee design
- Account escalation
- Customer trust recovery
Built in complex enterprise environments.
Numbers stated only where they hold up to scrutiny.
Most of my work has been inside organisations selling complex platforms into regulated industries — where delivery is the product, and execution defines the customer relationship for years.
Enterprise SaaS · core banking · wealth management · regulated financial services · multi-vendor delivery · global service organisations.
AI as delivery leverage, not theatre.
An executive operator applying AI to delivery quality, requirements readiness, governance, and services leverage — with an accountable human owner on every output that reaches the customer.
Requirements discovery
Surface gaps before kickoff — not in sprint 4.
Backlog readiness
Definition-of-ready checks before sprints start on shaky scope.
Acceptance criteria
Generated and validated against negative paths and regulatory constraints.
Test planning
Test scaffolds and data scenarios produced against requirements, reviewed by leads.
Delivery planning
Dependency mapping, RAID seeding, and re-baseline modelling with PM in the loop.
Documentation
Runbooks, architecture notes and decision logs from working artefacts.
Knowledge reuse
Prior art search across programmes — less tribal knowledge, more reuse.
Governance reporting
Steering decks, exec summaries and RAID prepared from underlying signal.
Human-in-the-loop validation
An accountable human owner on every output that touches the customer.
When delivery goes red.
A six-stage model. Early stabilisation creates room for the structural fixes.
Stabilise
Stop the bleed. Re-establish a single source of truth.
Diagnose
Read RAID, dependencies, customer signal, team load.
Re-baseline
Reset scope, plan and expectations honestly.
Govern
Install the executive layer — steering, decision rights, escalation.
Recover trust
Repair the customer relationship through evidence and cadence.
Institutionalise
Lift lessons into the operating model so it doesn’t happen twice.
Evidence, anonymised.
Four representative engagements. Customer names removed; situation, intervention and outcome are real.
Strategic banking programme recovery
Scaling UK & Ireland delivery operations
AI-enabled delivery operating system
Cross-region services governance
Executive delivery control — without waiting six months to hire.
Currently open to a permanent executive role, a 3–12 month interim mandate, or a defined advisory engagement. Florence-based, remote across Europe, selectively international.